Returns & Exchanges

At Bones Coffee Company, we want you to love every brew; however, due to the perishable nature of coffee, we cannot accept returns on roasted coffee beans but are happy to resolve issues with gear or apparel.

Return Process

• 1.
  Review Our Policy

  Ensure your item is an eligible non-perishable product, such as mugs or apparel, and is within 30 days of the original purchase date.

• 2.
  Contact Customer Support

  Send an email to our support crew with your order number and photos if the item arrived damaged or defective.

• 3.
  Prepare Your Package

  Securely pack the unused item in its original packaging, including all tags and a copy of your packing slip for faster processing.

• 4.
  Ship and Track

  Affix the provided return label to your package and drop it off at the designated carrier; your refund will be processed once the item is inspected.